Return Policy

For the following products that can be purchased directly from Mirumu, exchanges and returns are only accepted if the delivered item differs from the order, or if it is damaged or defective.

If you wish to request an exchange or return, please contact us via the contact form within 7 business days of receiving the product.

We take every precaution to ensure quality, but in the event of incorrect shipments or defective products—such as receiving the wrong item or a product with damage or stains—we will cover the shipping costs for exchanges and returns.

Damage and Issues

If you receive a defective, damaged, or incorrect product, please contact us immediately.

Refunds

Once we receive and inspect the returned item, we will notify you whether the refund has been approved.

If approved, the refund will be automatically processed to your original payment method within 10 business days.

Please note that banks and credit card companies may take additional time to process and post the refund.

If more than 15 business days have passed since the return was approved and you have not received your refund, please contact us at our dedicated email address: info@mirumu.jp.